Showing posts with label masslib09. Show all posts
Showing posts with label masslib09. Show all posts

Sunday, May 10, 2009

Social Software & Intellectual Freedom

Presented by Jessamyn West.

I find Jessamyn West's sessions entertaining and extremely informative. She has graciously posted her slides and links on her website: http://www.librarian.net/talks/mla2009/

Social networking defined:
1. Online location.
2. User can create a profile (unique to you).
3. User can build a network and link to others (friends). For examples, Flickr – levels of privacy. Wikipedia – profile page, not really a social site but network around topics. Delicious – bookmarks of friends.

Why are social networks like Facebook so popular? Facebooks 200 million users.

  • Free
  • No install, no download
  • Attractive for those who don’t have resources
  • It’s social. People collaborate.
  • "Get laid or get paid." Can meet people for a variety of ways.
  • Anticipation is the thing rather than the thing itself.
  • It’s where there friends are.
  • College age people are on Facebook.

The father of social network analysis research, Stanley Milgram, created the notion of 6 degrees of separation.

The spying problem – for profit companies house content. Achilles hill of social networking is privacy. Datamining and background snooping could possibly occur.

ALA’s intellectual freedom champion, Judith Krug, help draft ALA’s quote on intelectual freedom. Libraries take your privacy seriously.

Shall or deep? You can’t get information back. It is our responsibility (librarians) to inform of possible intelectual freedom infringement if teaching patrons how to use social networks.

Opting in vs opt out. Why do for profit companies make it so difficult? How many libraries have a privacy policy for catalog? View Cornell Library’s privacy policy.

Who owns the data? IM going through a different server. Google toolbar.

Computer can do new things with data. We can determine who you are by how you search (AOL fiasco).

Data types: personal, relational/transactional, behavioral.

Policy: take users’ experience into consideration, we allow vs we disallow. Moderation is okay and doesn’t make you a censor. Responsive=good; reactive=bad. It doesn’t make you a censor for guiding users how they should communicate in forum settings.

Millie Gonzalez, Reference and Electronic Resources Librarian, Framingham State College

Saturday, May 9, 2009

Graphic Novels Creator Panel

The Creator Panel offered an open look into the inspirations and histories of five great comics creators:
Dave Roman, Stan Sakai, Chris Schweizer, Gail Simone, and Raina Telgemeier. Here are some industry-related points that were covered in the discussion:
What is the difference between working freelance and working with a large publisher?
It's easier to acquire an audience when you're writing for a publisher using a title or characters which have already been established, but you're stuck without the creative control you'd have on your own. Most creators seem to be happier with a project in which they retain the bulk of the creative control or create totally on their own. When collaborating, it's best when the writer and the artist know each others' styles a bit before starting so that they can work with each others' strengths.
What audience do you write for?
Stan Sakai started writing Usago Yojimbo for a readership of one: himself. But he gets letters from five year olds to grandparents. Chris Schweizer said he writes for all ages, but is conscious that kids read his work. He said, “there needs to be enough to show that the villain is actually villainous and the protagonist is in peril. I try to make it appropriate for all ages, but I don't feel it's necessary to shy away from those things.” Gail Simone finds that approaching difficult topics in work aimed at kids is a benefit of the medium, “I don't believe in talking down to kids. I think this is one reason why kids went over to manga, because they don't do that.”
Dave Roman talked about the difficulty of appealing to kids when creating a kids magazine, like Nickelodeon Magazine. “When I self-publish I can do whatever I want and write for myself, but the more you meet readers, the more conscious you become of the readers.”
Raina Telgemeier started writing about her own experiences aimed at younger readers but quickly found that some topics, like her having her teeth knocked out when she was eleven, have a universal appeal that a lot of readers can relate to.
How does one get into the system if you can't draw?
The most important part is to write a lot and get yourself noticed. Gail Simone began with a weekly column which developed into a greater project, which led to her being asked to write Simpsons comics.
The process is hard work, but the important thing is to persevere.
Have you ever read a novel and thought “this would make a kick-ass comic book?”
The consensus was that the transition from comic book to a different art form can be good, but the same doesn't really go for moving towards a comic book medium.

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

State of the Industry Panel

This panel, moderated by Robin Brenner, consisted of a diverse set of experts in the comics and graphic novel industry including innovative publishers, national distributors and expert bloggers discussing what's going on in the market and what's happening in the comics scene:

Dave Roman: Associate Editor, Nickelodeon Magazine
John Shableski: Diamond Book Distributors
Ali T. Kokmen: marketing Manager, Random House Publishing Group/Del Rey manga
Calista Brill: Editor, First Second.
Brigid Alverson: Freelance journalist, blogger for mangaBlog, editor-in-chief of Good Comics For Kids (School Library Journal) and Digital Strips

I've transcribed the panel as best I could below:

What do you see thats coming up or new things you've noticed in terms of who's reading, what they're looking for and whats exciting? What should we be looking for for our various artists?
Ali: One that just came to me, we are seeing a whole bunch more of webcomics being done created for the “interwebs” which is great. Theres an increasing numbers of publishers being approached for webcomics and that's an interesting phenomenon that started in a void and is coming back to the publishing industry.
Dave: a lot of that content is content that was already published for free on the internet and people have already been exposed to it on the internet so by the time the artist comes out, the readers have already been introduced to it.
John: When you come in with a million viewers per month, your audience is already there when you publish.
Brigid: While webcomics are free, what's not free is comics on other platforms like the iPod. Supposedly apple is coming out with a “kindle-killer” tablet which will make comics easier to access.

How would we advocate for something to be put in a format that could be put on our shelves?
John:
Make publishers aware of the need.
Calista:
I'd love an email from a librarian saying “we have X number of patrons interested in this certain thing...”
Ali: At Del Ray and Random House, we've experimented with prose novels and gave away the first volumes for free to see how it went. Whats pretty clear ISN”T happening is that it's stifling sales. Giving it away for free encourages people to pursue it further.
John: Dave's with Nick and he and Chris did a survey online about graphic novels, but kids don't recognize that term. But when you talk about the titles, they're interested and want to talk about it. They just see it as a normal book.

It feels like publishers hear a lot from fans and booksellers, but where do librarians fit in and how do we make sure we're heard in a useful way that isn't overwhelming?
Calista:
At First Second, librarians in the market are an enormous part of our business focus. We attend a lot of cons, we try to involve ourselves in the library world as much as we'd like libraries to involve themselves in our world. But an easy way to get your voice heard is to start a blog. There are a lot of blogs in several industries that present themselves as a representative of their community. It's also useful to have this outreach from the libraries at conferences.
Ali: in terms of “where do librarians fall in grand scheme of things” As such a tiny part of the huge company that is Random House, I can't really speak for everything, but often the Del Rey manga website, there are forms through which anyone can send feedback, and I read them all. All is taken under advisement. Librarians have been so important to us for graphic novels and manga.
Dave: Comics always been a small manageable industry. It's always been easy to reach out or go to cons and meet people. In other publishing industries, there's a wall of staff keeping people from the powers that be, but most comics organizations are just a few people and it's easy to reach them.
John: We wouldn't be here without librarians. When graphic novels were first coming out, it was thought that comic stores would be the first place they'd be sold, but Librarians came forward and were so passionate about what was being done...
Dave: Libraries really made the difference in expanding the genre. When I first started publishing, comics were mostly sold in comic shops. The bookstores weren't carrying them yet and it was before graphic novels. If a publisher wanted to put out a book but you couldn't get it into a comic shop, that was a deal breaker. Librarians helped expand that. Books that weren't being sold in comic shops were being picked up by librarians and marketed to a different audience. Now girls and kids are reading them more and we're able to sell enough copies to make more things worth publishing.

How do we say what we want? It feels like we've been trying to communicate for a long time and it's taken a while for a response. What do we need to know about how the system works?
Ali:
If someone gives you a perfect graphic novel today, how long does it take to run?
Calista: Something like 16 months for color, 8 months for black and white... If there's something that we decide that people need to be reading RIGHT NOW, what “right now” means is that we decide in January and it's out in September. That said, trends don't move that fast either and we're not in the business of picking up on every trend out there. One thing I have observed is the gap in the market for 5-7 year olds. There are submissions for terrific middle grade tween and YA books and the world could not be fuller of richness for them, but anything from 5-7 there's silence. I'm grateful for teen books, but there's so much less for this age group.
Dave: There's no market for it. There seems to be no publishers who want to make books for that age. In the comics industry, saying you want to make comics for kids is like saying “I don't want to sell the book.” You have to say it's for “all ages” because if you say it's for kids, bookstores won't buy it.
Calista: in the world of children's publishing, saying “all ages” is an anathema, it's poison for the book. It's much harder to sell books for all ages in the traditional publishing market.
Dave: cartoonists have a hard time working around that. What makes it hard is that the biggest success stories buck that. Jeff Smith (the creator of Bone) REFUSES to say that he made the book for kids. John: This generation of the comics industry thought that comics should be sold in comic shops, of which there's only 3500, but once they started selling to libraries they realized the greater potential; there's over a million of them.
Brigid: There's almost two different cultures here; traditional comic book culture and the book culture. Comics are small and disposable and you buy them certain places and they're floppy, but I'm thinking of Tiny Titans and it's not that at all.
Dave: The comics thing is huge. We did comics for kids and we found that we had to choose titles that were already there. Diary of a Wimpy Kid is one of the few that were successful without a TV show. Pokemon, Naruto, they're popular because they have a TV show. It was hard to make a kids comic that's an original story that nobody's heard of; you might only sell 500 copies.

Is there any possibility for large print graphic novels?:
Calista: On a practical level, there's an issue of efficiency. Comics aren't necessarily the most efficient way of telling a story, just in terms of the space they take up. There has to be some compromise to tell the story and not take 400 pages to do it. Its something we think about on the production end...

Librarians don't like to withhold anything and there's a lot of debate between which ratings are useful and which are not. What do you think of age ratings?
Ali:
If publishers agreed on some form of self-censorship with someone to submit our material, that would be terrifying. It would take so much time and so long to process.
John: There doesn't need to be a label on the book because you will discourage kids, if it says 5-8 and there's a boy who's 12, he won't read it. It's hard for retailers and catalogers when buying them though, to determine who the target is for the books. The publishers need to help librarians figure out where the book belongs on the shelf so they don't get hurt later. It's important to be able to defend the book's place in its particular section at the library.
Calista: I think it's funny that publishers think they have any idea who the intended audience is. We put “adult” in the catalog but not on the books... With graphic novels, the things that are put out for teens, there's no way could be put on a screen. There's content issues in what you can show, they're very different from print publishers...
Ali: There are quantifiable measures you could take for a prose novel. Those are useful tools, but there's not an analogous tool for graphic novels. I just think that the way of taking in that information is different.
Brigid: My daughters are 14-16 and they started reading manga when they were 9, and when I saw it I thought “Manga! that's porn!” and I snatched it away. I read a lot of comics growing up, and when I started reading their manga I realized that it's the same sort of story type.
Ali: Check out http://www.mangablog.net !
Brigid: Other parents come to me about it. Other things about the ratings, kids always rate up. My kids watched PG13 when they were 10 and now they're on to R rated movies. Manga ratings are incredibly conservative and that's fine, but there's nothing there that they're not already seeing on TV. But if you take a book like Fruits Basket and one like Peach Girl and they look alike. As much as everyone hates ratings and they do have flaws in them, they're useful for parents.
Dave: Prose books have the advantage of being hard to read as opposed to comics. You can describe horrific violent illegal activity in prose, but you actually have to read it. With GN its like “There's nipples! There's a panty shot on that page!”
John: The editor is becoming more and more important. You don't want the creator to be chained to the story; the editor might ask “Is that gratuitous?” and unless they can explain why it's important, they might go back and take something out. The great thing about this format is that you can see if its dishonest or disingenuous in any way. It's more important for this format than it is for typical prose.
Calista: Eediting these books is important, especially for younger readers. There's some stuff you would imagine being an issue but things like lettering, text, how hard you want the reader to have to work to read it. It's a skill set you have to learn by screwing up again and again, which is when feedback is useful.
Dave: I don't think ratings are something the comics world is ready to deal with. Nick is coming out with an Iron Man cartoon and they wanted me to put it in the Nickelodeon magazine. Google Iron Man comic and the first thing that comes up is IM surrounded by strippers and he's doing blow in Vegas. I think SuperHero comics are drug dealers. They lure you in with Tiny Titans but they really want you to be reading Dark Knight. It's hard for kids to understand “this is YOUR Iron Man and this is OUR Iron Man. Your Batman, OUR batman.”
With age range, you said that people read up. Some pub will intentionally market things for teens or kids won't read them.
Calista: when I was at Disney, the worst thing you could do is try to do a younger version of something at the same time as an older cause you kill the older audience.
Ali: A huge factor for publishers is the great divide for age buyers. Kids readers used to want regular comics so publishers are highly motivated to make something not look like a kids book... Now there's more stuff that might straddle the line.
Dave: It's not only a censorship thing, it's a marketing thing. If comics sell 5,000 it's huge. Anything you did to cut off the audience is potentially alienating people.

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

Friday Lunch Business Meeting

12:00-1:15 Friday, May 8 Friday Lunch Business Meeting

Richard Callaghan had a few parting words before handing the reigns to his successor, Susan McAlister. Richard thanked everyone for making a difficult year more tolerable and manageable. Richard also thanked the MLA planning committee for all their hard work. Special thanks was given to Michael Colford, Gianna Gifford and Ellen Keane. It is evident from everyone at the conference that their hard work is more than greatly appreciated. I, too, would like to thank them for all their hard work in putting together a successful and meaningful conference. Richard talked about his agenda for the past year. Last summer Richard devised his agenda before he quickly realized the agenda was already set for him. Richard recalled the battle with question #1 (remember it?!) Relive the challenge here. A large groan gave way through the dining room in recognition of the challenges of the ballot proposal. If question 1 wasn’t enough, Richard reminded us of the challenges faced by the tanking economy.

Nora Blake stepped to the lectern to offer her thanks for being allowed to serve as Treasurer for the past year. She enjoyed every moment of it and hoped she could be of service again at some point in the near future.

Gerry Deyermond highlighted the success of the paralibrian programs, including workshops sponsored by the Paralibrian Section, such as “Manage Up!”

Robert Maier, MBLC Rep., stepped to the lectern to offer his many thanks, including special thanks to Richard for reminding us all of the challenges of question 1 and battling an ailing economy. Rob also thanked libraries around the state for their hard work and encouraged all to be vigilant of the challenges to come over the next year. In preparation, Rob encouraged all to be active advocates for their library and community.

Richard took the helm for one final stand (Richard’s last stand). Richard presented Susan with a gavel and stepped aside while Susan offered her promise to let us all finish our lunch and enjoy the great weather. (btw, the chicken was excellent!)

Friday, May 8, 2009

State of the Comics Industry 2009

Panelists: Calista Brill (acquisitions from First Second), Brigid Alverson (Editor for Good Comics for Kids), Ali T. Kokmen (marketing manager for Random House Publishing Group), Dave Roman (associate editor at Nickelodeon Magazine), John Shableski (sales manager for Diamond Book Distributors)

What are some trends?

Web comics. Originally published for free on the web but republished in print. When titles come out in print, they have a built-in fan base. Pre-existing comics are going on the web for free. Comics formated for Kindle or Apple device (like Kindle) will charge.

How can librarians help publishers of graphic novels?

Publishers would love to get feedback from librarians on what to publish (like which web comics should go to print). Publishers are trying different models – like giving some titles for free first to get fan base.

How do librarians fit into this industry?

Librarians are part of the business focus. Calista suggests librarians create a blog for publishers to notice them. Network with publishers via trade shows and conferences. Go to comics convention. Librarians have been important to manga category. Publishers rely on independent book sellers and librarians as their “boots on the ground”. Relationships with librarians have been very close. Librarians were first to act upon opportunity to introduce the graphic novel format. Librarians understand the genre. Roman claims that the graphic novel industry is hard to break in. New audiences do not necessarily go to comics shops but rather get their comics in the library.

There is a huge demand from kids. How do publishers meet demand?

The production and planning process is slow (many years to turn out novels). Calista sees submissions for tween and YA but not for 5-7 or 6-8 year olds (huge gap). Roman claims comics shops won’t order if comics target younger set even though billed as for all ages. Calista claims publishers cannot sell graphic novels classified for all ages but rather prefers classifying by age groupings.

Roman claims that comics for younger kids will likely sell more if associated with licensed package. Pre-existing franchises sell well (like Disney). Cartoon Network is doing the groundwork. Difficult to sell a comic with original story geared to the younger set with out the licensing pre-work all ready done.

Kokmen claims that publishers take a great deal of time to classify books by age range. For kids, age rating can discourage them from picking certain books. The rating system works well for cataloguers, and acquisitions librarians. There is always the dilemma of where to place graphic novels on the shelf. Sometimes all of the novels are grouped together even though age range varies. Calista believes that publishers are doing their best relating to age grouping. Sometimes, novels are inaccuarately categorized because of images of brief sensuality or violence.

Brigid claimed that initially manga got a bad reputation as pornography because at the very beginning these types were of the first to come out of Japan. The graphics in adult titles at first glance look very similar to titles geared for a younger audience so there might be confusion.

Publishers need feedback from users – do they prefer small type or do they prefer oversized books? Roman stated that your favorite character as a kid might not be the same as the current iteration (many versions of Batman, Superman). Calista recounts that the industry has had success for graphic novels for younger readers from other countries (like from France – Tiny Titans).

Millie Gonzalez, Reference and Electronic Resources Librarian, Framingham State College

Graphic Novels 101

Presentation by John Shableski, Sales Manager for Diamond Book Distributors and Robin Brenner, teen librarian – Brookline Public Library

John Shableski, who became misty-eyed when talking about how libraries have helped the comic book industry, provided a brief history of comic books and graphic novels. Robin Brenner gave him cat ears to wear for the presentation because apparently cat ears are popular in conferences and in manga culture.

Colonial Era. Ben Franklin communicates through pictures and words (i.e. “Join or Die.”)

Late 1800s Literacy in America. Mark Twain publishes: The Innocents Abroad

1895 Yellow Journalism and New Kind of Literacy. “Yellow Kid” character wore a t-shirt that featured social commentary

1920-1930 Comic Books and Superheroes. Comic strips and comic books took off; Dick Tracy emerged.

1938 Action Comics. Birth of Superman.

1940 The Cold War, Manga and the Library Bill of Rights. Sci-fi and horror comics gain momemtum while superhero comics become not as popular. Manga emerges with elements of Disney and western influence. In 1948, the Library Bill of Rights was written.

1950s The Seduction of the Innocent and the CCA. Dr. Federic Werham, who wrote the book The Seduction of the Innocent, is credited for the comic book industry’s decline. He blamed the industry as a contributing factor to juvenile delinquency. The industry counteredwith the Comics Code Authority in 1957. DC and Marvel Comics wrote the code which advocated for less violence and gore. Self serving because they were promoting their comics (i.e. superheroes rather than vampire storylines).

1960 Mad Gets Even. Stan Lee (creator of many comics like X-Men ) wrote comics when he was 19. Mad Magazine was created. Other comic emerge outside of the Marvel stable and go underground. These alternative comics sold at head shops.

1980s Great expectations. The industry rebounds with critically acclaimed Watchmen, Sandman, Maus, The Dark Knight Returns.

1990s A Collectors Paradise, Bone, Emerging Voices and the Arrival of Manga. More of an industry for collectors emerged where limited edition runs of comics with sophisticated artwork and high glossy paper dominated the landscape. Superman got killed. Manga got traction with the Internet withPokemon and Naruto helping.

2000 New Age and the Library Market. Not quite a mature industry. Comic book industry is evolving with support from libraries, popular culture. It’s finding a new audience. Web comics become popular.

Robin Brenner, teen librarian, took over the second half of the session. She wore a beautiful kimono and said that it is a customary to dress up in costumes when attending mango conferences. Her half of the session was to address basic issues concerning graphic novels encountered by librarians. Brenner organized the graphic novel track - kudos!

Graphic novels are a type of format not a genre. Within that format are various genres. In her library, graphic novels represent 45% of circulating titles within her teen collection.

To understand the relevance of comics books and graphic novels, Brenner advocates reading manga. She acknowledges that reading manga takes some time to understand the format.

Fortunately there are many venues for librarians to read reviews of graphic novels: Booklist, Library Journal, Voice of Youth Advocates, Publishers Weekly, School Library Journal, LJ Graphic Novel Xpress Online, Good Comics for Kids (blog) on School Library Journal, and Graphic Novel Reporter. She also also reads many Internet sites because some don’t have word count restricion and also provide value.

Age ratings/age range assigned by publishers areproblematic. No standards and consistency to the way publishers assign age ranges. Contrary to western publishers, manga publishers do a better job of rating.
Brenner advocates working with cataloguers to make it easier for patrons to find books. She recommends grouping by titles and by style (i.e. manga, western). These titles you need to generally reinforce binding. These titles you can label by color to group via age range. Brenner organizes non-fiction graphic novels by Dewey call numbers.

Millie Gonzalez, Reference and Electronic Resources Librarian, Framingham State College

MLA Book Cart Drill Team

Pink cowboy hats, gold top hats, batman costumes, Shania Twain. That's right, its time for the Book Cart Drill Team. Mo Willems emceed the event with an abundance of excitement and enthusiasm and the acts themselves were incredible. There were three libraries competing and each of them put on an excellent performance. From the costumes to the music selection to the physical movement and stunts, this was an incredibly exciting event.

The awards were:
Biggest Wow Factor: Plymouth
Best Decorations: Methuen
Third Place: Methuen
Second Place: Andover
First Place: Plymouth

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

Get With the Program! Teaching, Programs and Hands-On Demonstrations Using Comics

Both Stan Sakai (Usagi Yojimbo) and Chris Schweizer (Crogan's Vengeance) create comics based on events in history and tell the story of the time from the point of view of a unique character; Schweizer's is a young boy and Sakai's is a samurai rabbit. Both say that they don't write for a kids market; Schweizer says he writes for an adult market and Sakai says he writes for himself. Despite this, both create comics with strong youth appeal.

The panel started with Chris Schweizer explaining how comics can help build vocabulary and reading comprehension for young readers. There is something inviting about comics that make them more attractive to kids than traditional prose. Even complex comics can be more interesting for kids to read and are less difficult to comprehend than their prose cousins, despite the advanced vocabulary and plot complexities.

On the surface, comics seem more fun, but it's a strong mode of storytelling defined by forcible exercises in logical deduction. Between two comic panels, the reader must logically conclude the events that are not seen. It's a classic example of Occam's Razor: the reader assumes the least complex and most likely explanation for things not visually presented in the story.
Schweizer noted, “I don't try to age down my vocabulary or sentence structure; I'm confident that readers will be able to discern the clues from the context.” He made the point that through the juxtaposition of words and pictures, comics have the potential to make unfamiliar words accessible due to the contest in which they are read.

Classic adventure books of 19th and 20th century, which were devoured by young boys, are shockingly complex reads today. As pleasure reads, they take a lot of conscious effort. Those same stories in the form of comic adaptations can be a staple for understanding canonical literature classics.

Schweizer's own comics highlight historical facts and showcase how various time periods relate to each other. He noted that kids often look at history as having very clear specific rights and wrongs, so his goal is to show multiple sides of different historical issues.

The best part Chris's presentation was hearing him read several pages of his comic in full voice actor mode. I think he managed to create a different voice with unique accenting for about ten different pirate characters in addition to sound effects.

In the second half of the program, Stan Sakai discussed the process of bringing historic fact into the creation of unique characters.

Sakai's early interest in comics and samurai movies led to creating his comic Usagi Yojimbo. Comics gave him a love for reading and he wanted to incorporate the two into a single art form and thus became a freelance cartoonist.

Usagi's adventures take place in 17th century Japan which is a time of turmoil in Japan and a very turbulent time in history. Sakai explained that Usagi is a character run story. One strong female character in Usagi Yojimbo, a body guard to a young lord in Japan, was based on the wife of a real historical character who, while her samurai husband was dying at her side, jumped on her horse, charged forward, and cut off the opposing general's head. Another character was inspired by a character in Japanese pop culture: a blind swordsman whose amazing sense of hearing led him to be very precise with a sword. The character in the comic is a Samurai whose strength comes from his strong sense of smell.

Stan finished his discussion with a quick comic sketch of what one attendee did on the way to the MLA conference. In the span of a few minutes, Sakai created a full paneled comic page that was clever and detailed.

Chris Schweizer's next book, Crogan's March, based on the French Foreign Legion, will be out in October. Stan Sakai's full color graphic novel, Usagi Yojimbo: Yokai will be out in November.

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

Genre Blocks: Urban Fantasy

Genre Blocks brings together a librarian and an author to discuss specific genres from two deeply involved but different perspectives. Kim Harrison, author of The Hollows series, teamed up with librarian Leanne Ellis to discuss Urban Fantasy.

The conference program quotes Wikipedia's explanation of Urban Fantasy as “a subset of contemporary fantasy, consisting of magical novels and stories set in contemporary, real-world, urban settings -- as opposed to traditional fantasy set in wholly imaginary landscapes.”

Urban Fantasy comes in two flavors. In an open setting, magic or paranormal events are commonly accepted, as in Charlaine Harris's Sookie Stackhouse novels. In a closed setting, magical powers or creatures are concealed, as in Harry Potter or Twilight.

A common trait of Urban Fantasy is a first person female protagonist. These characters frequently, to quote Ellis, “kick ass and don't take any lip.”

As the name indicates, the stories are set in urban locales. The culture of that urban area sets the tone for the story and offers a unique way of presenting situations and conflicts. Supernatural creatures may come in many shades of good and evil and distinctions between each side may be subtle. Leanne Ellis noted that in more modern novels, the protagonist has a strong sense of good vs. evil and right vs. wrong and faces the perilous challenge of deciding between the two.

The genre comprises a cornucopia of supernatural creatures from vampires and werewolves to faeries and sprites. Different authors may have different ways of presenting the worlds they create, but any paranormal system has its own set of rules. Even when those rules don't go hand in hand with traditional rules (for example, vampires that come out in the sunshine and sparkle), a good author will provide the reader with what they need to believe that their system works.

Ellis gave readers advisory suggestions for the genre: readers who enjoy fiction that possesses a magical or mythic view of reality, like Alice Hoffman's books, might make a comfortable shift to Urban Fantasy if they can appreciate a well built fantasy story as well. Similarly, books that combine mystery, sexual tension, and humor like Janet Evanovich's series may be a good introduction to Urban Fantasy which prises those same elements.

Ellis provided a long list of recommended reading, which I will omit, but the names that seemed to come up the most were:
War for the Oaks by Emma Bull (this was essentially the first book in the genre and is essential reading for the genre)
Borderland by Terry Windling
The Dresden Files series by Jim Butcher

Two resources for the genre that Ellis recommends are Romantic Times, which reviews romances but has a section devoted to Urban Fantasy; and the website Urban Fantasyland : http://urbanfantasyland.com/

During the second half of the panel, Ellis interviewed Kim Harrison about her books, which I transcribed as best I could below:

Where did Rachel come from?
Desperation. It started as short story and took over. I wasn't big on urban fantasy at time and when I was writing it, I thought it should be fantasy... I had no idea Urban Fantasy would explode like it has. I just brought it together in a way that worked for me... I fell in love with the characters. It was something magical, but with the girl next door.

Did you come up with Rachel and work the world around her or did the world come first?
I used to think the world came first, but as I watched my writing style develop, I realized that it's the character that comes first. I just start with a name and an attitude, put them in a situation and see how they react. It's like when you sit down with a person for the first time, you get to know them and go from there. It's definitely the character that comes first.

As you write, do you find you go places you didn't think you'd go?
My writing style is based around the plot. I will spend two weeks writing out the plot, then write the dialog from there. But I never write out the relationships. The relationships evolve on their own... which can get me in trouble because at page 200 some of the little things don't work out and I have to re-write my plot.

Why vampires and werewolves, why did you include those beings?
A lot of that came from early reading; I loved the Sci Fi greats and things like The Blue Book of Fairy Tales, The Red Book of Fairy Tales, and The Brown Book of Fairy Tales. They were huge and I felt good when I was reading them. It was often the same fairy tale told different ways. Another influence was Ray Bradbury. He wrote about monsters in one book and they were right downtown. I read it and thought to myself, “How powerful, as a writer.” I try to bring the monsters in. I don't see them as vampires, I see them as the dark side of us.


Audience Q+A:

Do you ever get feedback from the Wiccan community?
I used to get quite a bit when the books first came out. Most were along the lines of “are you Wiccan?” and “Where do you get your research?” I'm not Wiccan, but I've learned from the Wiccan community who has contacted me that lot of my magic is organized the same way that Wicca is, which I found kind of interesting.

You're very popular in prison libraries, possibly due to six inch heels on the cover. You don't handle covers i assume?
No no. Actually, the majority of my readership is female between the ages of 19-45. Because of the cover design, male readership is growing by leaps and bounds. I get a lot of firemen and a lot of cops as well.

What started the Clint Eastwood connection?
I really like characters that CE plays, especially in his westerns. A loner coming in that can take care of town's problems but not necessarily eager to do so. But he does so in a just way, though not necessarily legally... I like that kind of character. Another reason is marketability. If a reader goes into a bookstore and asks for “that urban fantasy book with the blue cover” it's not much help, so if they tag onto the fact that it's got a Clint Eastwood title, it's easier for readers to get the book they're after.

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

Stone Readers: Digital Librarians in the Cemeteries

Friday 2:00pm
Stone Readers: Digital Librarians in the Cemeteries
Presenters: Jim Keenan & Kathy Meagher
- Billerica Library Website (presentation on homepage - Monday)

Digital projects are a way to share unique collections while helping to physically preserve the originals.

This session discusses the Billerica Library Cemetery and Vital Records project:
How it was conceived, how it was carried out, where it is now, where it may be going next.

"Who the hell is Sheila Shea" is an actual epitaph on a gravestone in Billerica.

What can we learn in order to do our own local projects?

Origins...Greg & Kathy (local history librarian)-their ideas, trials and perils. They were trying to find a small cemetery in the woods behind some railroad tracks to catalog. They were almost hit by a train, devoured by bugs and vanquished by heat, but they finally found the cemeteries and used a digital camera to take pictures of gravestones and copied epitaphs into notebooks as exactly as possible. It was the first of many cemeteries that they would visit.

Some Terms...Digital Project - data stored in a database that people can access, Digital Object - consists of digital image and metadata, Metadata - information describing a digital object (who owned it and made it, where is it now, what size is it, etc...).

Types of Projects...projects to share widely and projects to preserve and share locally (example of archival scanning for a collection of collapsible lanterns at the highest possible resolution, without concern for sharing the images on the Internet).

In his resources links there will be information about how to build a bed for book scanning (cheaper than buying one).

Types of Digitized Materials...Books, pictures, maps, video, audio & metadata (don't need to limit your possibilities to just books).

Digital Resource Creation...Scanning originals, converting paper data into electronic data, creating objects out of composite materials, why? to share.

Creating exhibitions...Special occasion digital exhibition, "permanent" digital collections (for instance all the cemeteries, gravestones, epitaphs in Billerica with maps, metadata, etc... for research purposes), revolving collections, special purpose exhibitions.

Storytelling...to highlight features of the history of your locality and the people who lived there. An example is 1816 - the year without a summer or the Flu pandemic of 1918. Vital records can help tell the story.

Toothaker dies in prison...he had bragged about using reverse witch craft on a witch...and was later imprissoned. He was the only male healer accused of witchcraft and he was from Billerica. His family was buried in a small cemetery. Toothaker's wife Mary was later accused of witchcraft. She claimed that she made a deal with the devil to protect her from Indian raiders when she was interrogated. She was safely in prison when several homesteads near her home were attacked. Her testimony is digitized and available to read.

What you need...needs change based upon the type of project you are doing, but there will always be these four: people (interested enough to take on the project), time, software (Billerica project used Excel Spreadsheets) and hardware. You also need local support (library director, community, etc...).

Planning a project...The Cemeteries and Vital Records Project...the first surveys, there were no maps, if you find there are no existing resources, don't be afraid to be the one who creates them.

Local Involvement...the historical society, town cemetery department, boy scouts and data entry volunteers.

First Results...rough hand drawn maps and notes, photographs, transcriptions, the "archival" binders (organized information to correspond to maps).

Publicizing and Popularizing...begin telling your stories and sharing your data as quickly as you can. When people start getting excited about something they want to get involved.

Digital Commonwealth
will host your collections and link to them. Digital Treasures is another resource focused on central and western MA. You can also share metadata - creating a static repository to share OAI compliant metadata.

Fundamental Checklist...Plan to start small (the journey can be the destination), Work on paper then on computers, Organize your labor, Publish early - publish often - incremental growth is good, Identify your software learning needs (spreadsheet, web page creation, database), Identify your hardware needs (scanner, camera, recorder, video, web site, server), Do It!

DIY Session 2

Friday 10:45 AM
Do-It-Yourself: Blogging for Libraries
Panel: Karen Mellor, Jennifer Varney, Maryanne

Blogging for Libraries - Karen Mellor

A blog is.... a content management system, it can be syndicated (RSS), searchable, web-based (virtually) no tech skills required, interactive, free!

Why blog? Empower your staff by allowing them to publish in real time (without webmaster/support). The power of RSS feeds, they can be aggregated. It is a marketing and public relations tool (community and funding sources can see what is happening at your library). Virtual library (24/7). You can also use one to document a project or to share/store information.

Who is blogging? Visit Blogging Libraries Wiki or LISNews 10 Library Blogs to Read in 2009. Canton Public Library, Michigan using a blog as a website. Darien Public Library is using blogs to open a dialogue with the community. Iowa City PL is using a blog for Teens (fun with media). The Librarian's Brain: Fun with WordPress.

Blog hosting services...Blogger is very, very, easy to use. WordPress offers many useful tools like categories, statistics of use, etc...

Karen demonstrated how easy and flexible it is to use Wordpress to blog. She created a blog in 2 minutes with a blog title and a first posting. Next she added a new page (useful if you are using it as a website) with information about the library's hours/information. Then she created a link for the new page of library hours/information and gave it a category (About The Library). The link to the new page appeared on the right hand side of the front page of the blog. Themes can be used to change the appearance of the blog.

There are lots of useful plug-ins, and Karen recommends using the Kismet plug-in for eliminating spam sent to your blog. She demonstrated how she is using her Delicious links to feed them directly to a blog's sidebar.

Developing Your Blog...have a purpose, content and writing guidelines, comment guidelines - Free Range Librarian, brand your blog with a catchy name, frequency of posts, transparency - authorship, institutional connection, contact information, disclaimer (Rhodarian), editorial process (group blogs), blogging etiquette (give credit where credit is due).

Writing Tips...Keep posts brief, make writing accessible, develop a personality and be consistent, check your facts (spelling and cite sources), don't delete your posts correct them, read other blogs for inspiration.

Market Your Blog...publicize within the library/community, add links to website, feature in your newsletter, add to bookmarks-flyers-signature files, use the web!

The next speaker on the panel, Jennifer Varney, introduced us to RSS...

Newsreaders will bring the stuff on the web to you. Examples include Bloglines, Google Reader, My Yahoo, and Newsgator Online.

RSS stands for "Really Simple Syndication", site provide a feed from their page and you can tell your newsreader to gather these feeds from the site's you want to keep up with.

RSS feeds contain site content (text, audio, video), metadata, xml.

How to use RSS: Easy!

Step1 - choose a reader (Google Reader)

Step 2 - subscribe to your favorites via Google Reader (Click on Add a Subscription: Add the URL of the feed, search for the feed, or search for topics that interest you) or find a site and subscribe via a site (Click on Add to Google Reader or copy and paste the url of the xml page into Google Reader). Be careful when subscribing to "bundles" the number of feeds can be overwhelming, you may want to subscribe to just a couple of feeds within the bundle.

Step 3 - browse and read all in one place (Google Reader)

Step 4 - organize your feeds (rename, put into folders, create folders, unsubscribe, very similar to E-mail)

Why do this? Professional development, alerting service (monitor topics of patron interest), collection development.

Tips for using RSS - review your feeds daily, file and flag for follow-up, weed, limit and organize your feeds. Offer RSS feeds on your blogs, website, catalogs, etc...

Maryanne showed how to create a Facebook page for your Library...

Have to create a profile on Facebook (but it does not have to be public to have a Facebook page).
From the Facebook homepage click on the link to creating a page for businesses. The web form is easy to fill out and once you have completed it you must either create your profile or login to your already existing profile.

Now that you have a page...upload a picture, add your basic information (year that you were founded) and detailed information (website, overview, mission statement, products you offer) you can fill in as much as you want, get the word out (suggest to friends feature, put your Facebook info. on website and blog, publicity).

Examples of how it is being used well...Belmont (NH) High - librarian is interacting with students (giving them tips, etc...), Assabet Valley HS, Northfield-Mount Hermon (private school), Beamon Memorial Public Library, West Boylston - to communicate about events, share photos, advocating for the library, WPI - Gordon Library - advertising services, meet the staff videos, etc..., Regional Library Systems - communication with librarians, job postings, etc...

Send updates to your fans...use this feature to notify your fans.

Update your Facebook and Website at the same time to keep information synchronized/current!

Getting Rid of the Reference Desk

10:45-12:00 Friday, May 8 Getting Rid of the Reference Desk

Speakers: Kate Sheehan, Head of knowledge and Innovation Innovation Services, Darien Library; Gretchen Hams, Head of Children’s Services Darien Library; Frank Baudino, Head of Information Services, Northwest Missouri State University; Lori Mardis, Information Librarian, Owens Library, Northwest Missouri State University

Frank Baudino, Head of Information Services, Northwest Missouri State University; Lori Mardis, Information Librarian, Owens Library, Northwest Missouri State University

Many libraries are considering getting rid of the reference desk. This is coming full circle here at the conference. This workshop reminds me of Scott Bennett's "History of paradigm change." The idea of eliminating the reference desk meshes with the theme of reconfiguring the way we think about the library and the way we think about the idea of library as service. Salem State College has tossed around this idea while working with architects on the design of our new library. With more academic libraries considering the information commons, a change in reference services seems to make sense. Let's see what our speakers have to say about it.

Check out the "Getting Rid of the Reference Desk" presentation here: Owens Library Presentations


Frank Baudino thinks of getting rid of the reference desk as another arm of instruction at the library. Frank cites a decline in reference questions as part of the rationale for getting rid of the reference desk. Frank felt that there was a need to roll with current trends. If there was a decline in reference questions, the librarians clearly were not offering the service they were capable of offering. At the same time as a decline in reference questions, there was a steady increase in the demand for library instruction, a demand for online library instruction, and an increase in the use of library web pages. Frank stresses that it takes a lot of work to develop relationships with faculty, to assist in instruction initiatives with faculty, and to have time to perform all the other duties required of an information/instruction librarian.

Frank cites statistics that showed an increase in the use of the library web page as part of the rationale for a new model. This became an opportunity to target these web-based users. Frank also cited the loss of a professional librarian position (a position the library never got back), which taxed staffing. An increase in web page use (resulting in loss of foot traffic to the reference desk), loss of staffing, and an increase in the number of instruction classes facilitated a shift in the way traditional reference was viewed. These observations are neither good nor bad--it is what it is (thanks BB--go Pats!).

Frank explains that his library (Northwest Missouri State University Library) had paraprofessionals working at the reference desk. If students needed additional in-depth research help, the paraprofessionals would refer the student to the on-call professional librarian.

Some of the things Frank's library was considering was a change of signage to support the reference scheme they were devising. Frank also talked about the desire to market the reference consultation model (more to come from Lori). Frank says his library never followed the chat reference model, but looked toward other areas to supplement the loss of the traditional reference desk.
Frank explains that his library finally settled on the one-stop-shopping model. I like one-stop-shopping, but what exactly does this mean for the library? Keep reading!

Most of the reference librarians were for doing something different. The trouble was getting personnel in other areas on board with the new reference model. Frank developed a task force with librarians and support staff in order to look at the problem. The task force felt that reference should be offered in some way. There needed to be a way to train students, devise appropriate hours for service. There was also a a logistical recasting of how staff would refer in-depth questions to professional librarians for consultations.

Enter Lori.

Lori explains that the reference desk was merged with the circulation desk to create a Library services desk. The library settled on a model that used students and paraprofessionals at the Library Service Desk. the students and paraprofessionals were trained to identify when a professional librarian should be consulted. Generally speaking, Lori says anything beyond ready reference requires consultation. The professional librarians carried hand talkies (whatever they might be called) to communicate with service desk staff.

Lori says that the staff at the Library Services Desk (a combination of the traditional circulation desk and ready reference desk) was encouraged to have a discussion about the question to decide whether to send the student to a professional librarian. Part of the discussion takes place between paraprofessional staff and students at the desk and the professional librarian. Lori says her library uses walkie-talkies. Lori says she takes the walkie-talkie around with her. If Lori is contacted via talkie at an inappropriate time (during a meeting), she can defer the "call" to another professional librarian. I am a little weary about the talkie. Lori explains that the professional librarians are only on call for three hour intervals (part of a rotation) and not on-call after hours except by choice.

Lori says the librarians put the web page to good use by developing an in-house "Ask A Librarian" feature on their website with links to all of the librarian's photos and job titles. This encourages students to contact a librarian they might have worked with in the past. Take a look at the library website here: B.D. Owens Library

The library web page was reconfigured to reflect the new reference model. There was an increase in tutorials and a concentration on each subject area to help students (not coming to a reference desk) to better find what they are looking for.
Because the librarians were not sitting at a reference desk, they were able to concentrate on planning and developing other initiatives, most notably their work on instruction classes. Spending more time on planning instruction classes led to more comprehensive and in-depth consultations with students--and faculty; the quality of service increased exponentially.

A couple of quick questions asked at the lecture:

Why not pursue chat?

An audience member asked why they did not explore chat reference and Lori explained that chat would still mean being tied to the desk and would defeat the point of re-purposing the new reference model.

How many librarians do you have?

7

Is that a large number?

No. We need the extra staff for subject areas.

How do you analyze the traffic to your subject guides posted on the library web-page?

We use google analytics. Otherwise we get feedback from students and faculty after presenting the sites in classes.

e-mail Lori and Frank with additional questions: lmardis@nwmissouri.edu; baudino@nwmissouri.edu

Beyond the Book: Voice of Audiobooks

8:30-9:45 Friday, May 8 Beyond the Book: Voice of Audiobooks

Speakers: Mary Burkey, Teacher-Librarian, Olentangy Liberty School District, Columbus, Ohio; Johnny Heller, Narrator, Recorded Books

Mary Burkey, Teacher-Librarian, Olentangy Liberty School District, Columbus, Ohio

I'm a big fan of audiobooks. I usually hit the audiobook section first at my local library. I am eager to hear about the voice behind the books. Mary gives some background information. With all due respect to Mary, we are really waiting to hear the voice and passion behind audiobooks--Johnny Heller. Read on!

Mary Burkey began by exclaiming that she is an audiobook evangelist. Audio literature has its roots in oral storytelling. Mary talks about the stigma of listening to audiobooks. Many believe audiobooks are for those who can't handle the real thing.

Mary has a blog: http://audiobooker.booklistonline.com where she often highlights free downloads. Right now you can get "Pendragon" for free.

Why do we listen to audiobooks? We love to hear the story. Many parents think kids are cheating by listening to the audiobook version. Mary says there are now workbooks that accompany the audiobook. Kids must be actively listening. There is still a strong language component that Mary says helps with language development and vocabulary. Audiobooks helps Mary with her speech.

Mary also talks about how easy it is for her to listen to audiobooks while being very active. She explains that people she knows use audiobooks when they are exercising or playing video games. Learning how to listen is an art, and even while listening on the move, listening slows down, too.

The interpretation of the book is enhanced. Mary remembers details of listening to audiobooks, even details such as where she was and if in her car, where her car was located. Listening has great power. Even NPR understands this, as evident in "Driveway Moments", a collection of captivating stories. Who among us can honestly say they have never been captivated by the telling of a story.

Booklist, booklinks (school setting), horn book (small but good section), audiofile magazine (online at www.audiofilemagazine.com) offers great reviews and listings of audiobooks.

Johnny Heller, Narrator, Recorded Books
Johnny is currently working on a young adult book. He is, evidently, something of a stand-up comedian. If you have never listened to Johnny narrate a book, you should check one out. I cannot do justice to the power of his voice in dictating the ebb and flow of a story.

Johnny says that when he reads in the studio, he reads from xerox copies, not the book. Johnny also saves parts of the copies that offer a great opportunity to read to audiences such as ours. Johnny read excerpts from a children's book, a YA book, and an adult book. I must say Johnny's voice is electric! I've listened to him many times on recordings from Recorded Books. Johnny represents one of the main reasons why listening to audiobooks is so fascinating: it can be absolutely entertaining and funny, especially with the acting and inflection of the reader.
Johnny began by reading from "Hey, New Kid!", chapter 2: "Little dork that couldn't." He then read from "Al Capone does my shirts", chapter five, to be exact. He then read an excerpt from "Marley and Me." Marley and Me, Johnny explains, is one of his favorite books. With time left, Johnny decides to read from Dave Barry.

Johnny answered a few questions you might find interesting. He says he reads for three hour stretches in the studio. He explains that it is important for him to read the book first to make sure the voice is correct and pronunciation is observed. Mary jumps in to explain that part of critical listening is to pick up on accents. Johnny does his homework to get some inflection, pronunciation and accents correctly.

Find out more about Johnny Heller here: Johnny Heller

Listen to Johnny at audiofilemagazine

As a special treat Johnny read from "Plato and a Platypus Walk into a Bar." Am I spoiled, or what? What a treat! I couldn't stop laughing!!

Check out the session handout and suggested title lists available online. Here it is again: Audiobook blog

Happy listening audiobook fans!!!

21 Examples of 21st Century Libraries

Speakers: Kim Bolan Cullin, Library Consultant; Rob Cullin, Founder, Evanced Solutions. Bolan and Cullin are authors of Technology Made Simple.
I left another session to catch some of this (why do these conflicts always happen - you want to be in two three sessions at the same time, must be that our MLA planners did a good job choosing topics), and I did not see anyone blogging, so I'll try to blog a little, and post a link the presenter (Kimberly Bolan) promissed.

1st topic: spaces. Kimberly spoke about how library spaces have changed or need to change as our libraries change.
2nd topic: green library.

Concepts: browsable library, good signage and way finding; flexible library - lightweight yet durable chairs, tables, stacks on casters); small meeting, study, quiet rooms; separate teen libraries, with their own activity space; "Zoned" children's spaces (by developmental stages) - different size furniture, etc.

9: Signage: needs to be planned in advance, but can leave some signage for a few month later when you see the use patterns. Flexible signage: make it easy to change, e.g. painted detail signs would be easier to change; digital signage.

10: Happiness Cycle: put the customer first, and you'll be happy too.

Be more business minded: balance community needs with library mission. Suggested that libraries can charge for some things (Rob Cullin).

11: New staff models: hire for attitude. Libraries hire people people: you need to love people more than you like books to be a good library staff member.

12: Food, phones and fun: do not ban cell phones, ask to put them on silent, have a cell phone booth. Healthy snacks in vending machines. Regarding noise: think about zoning - create a quiet zone, a community talking spot where youput a sign " by entering this area you agree that people can talk to you".

13: Multi-age Governance: teens on library boards; adult advisory boards.
14: More "Liberal" Meeting Space Policies. Open the meeting spaces for private and for profit groups and charge a modest fee, especially if your meeting space is underutilized.
Services:
15: Demise of the big service desk.
16: Customer convenience: one stop shopping - a vending machine for office supplies - pencils, pens etc; drive through holds pick-up or ATM style pick-up, locker systems. An audience member suggested mail (regional centers used to). Drive - through coffee draws people into the library.
17: Collaboration, Outreach and Partnership. Bring library service to schools, Wii to a senior center, etc.
Technology:
18: Supported Self Service. Self check helped by staff.
19: Virtual Spaces. Web.2 is dynamic. Reviews in the catalog (if your ILS is not offering it, try Chili Fresh).
20: Rethinking Tradition. How you lay out computers (collaborative computers), think about circulating laptops at your library, put a flat panel screens for information, sound domes instead of headphones.
21: Advanced Communication. Need faster communication method among staff, especially in a bigger building. Reach out using a Face book page, Twitter.

Ramsey County Library (MN), Maplewood branch implemented most of those changes, and their use increased very substantially.

indielibrarian.blogspot.com

librarybuildingconsultants.com


Public Workstation Sanity

Friday 8:30 AM
Public Workstation Sanity: Approaches to Managing Time and Patrons at Public Workstations
Panel: Jim Keenan, Bernadette, Ira


There will be a link to many resources posted on the Billerica Library Website on Monday (including contact information for panel members)!

Jim began by providing us with an overview of the issues and public workstation environment. He also mentioned that the panel is not advocating for any particular solution, but presenting a variety of solutions that may or may not work for your institution. Each community/institution has different needs.

3 Management Areas: Time, Print & Computer

Who can use the public workstations? How long can they use them? How can the library exert control during patron sessions.

Time Management Solutions: PC Reservation (Envisionware), Pharos, Patron Access Management Xerox, CASSIE, Librarica, CybraryN, Time Limit Mngr. (Open Source).

Print Management Solutions: Managing printers, print jobs, payment. Additional printing issues include coin machines and contract services.

Computer Management Solutions: Who can do what with the machines and when (can they download clients, change computer settings, etc...)? Different settings for patrons, administrators, automatic system processes.

CM Solutions - Products: SteadyState, Microsoft; DeepFreeze; Clean Slate, Fortres; Windows Policy Editor; CompuGard, Centurion; Fortres 101, Fortres; Trust-No-Exe, Beyond Logic; Userful.

Issues Mentioned:
How do we protect our computers and users (IE will save usernames/passwords for the remainder of the day when set to remember them for 0 days - Firefox has a setting that will not remember them)?

Integrating your systems: Getting everything to play nice (can't update anti-virus software at night if computers shut down). New version of Office (07) with file formats that are not backward compatible, and there are some combinations of software that do not work together (Roxio and DeepFreeze).

Pros & Cons of Open Source: It's free, tech expertise requirements, potential lack of support, possible additional system requirements (Linux instead of MS Windows).

Issues in Software Deployment: Do I have the expertise to install myself or will I need to pay for technical expertise? How much dedicated staff time? Consultants needed? Are there extra initial costs for setup?

Ira began by discussing... her experience and the evolution of computer management.

Her library took the technical experience of the library staff into account when selecting a CM Solution. Decided upon Userful and went from 5 computers in the library to 15 computers in the Reference and YA areas alone!

The Time Management has been great. They are using thin clients (5 PCs to a server), and the Linux operating system (required for Userful) and Open Office software are used on the computers.

Use notification of print costs to patrons to decrease the amount of lost fees (not using a Print Management system yet). Send messages to patrons when necessary (can send a message to teens that are being loud during busy times). Login to a webpage in the morning to manage the computers (it will show you if a computer has been dropped from the network and needs attention, usually caused by a loose cable or a similarly simple problem).

The library is allowing users to have an hour on the computers (staff can add time/decrease time as necessary). They use guest passes for people that are visiting (change the numbers periodically to avoid abuse). Some annoyance from the technically savvy people that are forced to use OpenOffice, but you can save in MS formats and OpenOffice has been accepted well by most people.

All computers can access the library catalog without the use of a library card. Computers turn on early and the anti-virus software updates automatically.

Userful trainer came and installed the system (headquartered in Alberta, Canada) and provided 2 days of training (it cost approx. $2,100), they have 4-5 servers and approx 31 public computers at a cost from Userful of approx. $33,000 for 3 years.

Problems: floppy disks not available on thin clients (purchased a USB connection-Floppy Drive to alleviate issue), Teens cannot access iTunes to download music, their older library has electrical infrastructure issues.

At Bernadette's library... she was asked to figure out how to install a print management system (OCS - Output Control Services) that had already been purchased by a library. There turned out to be issues with the system requirements not being met by some computers on their network.

Bernadette's library then installed PC Reservation on top of the print management system. Patrons were allowed to use the computers for 1-1.5 hours a day (twice per day), and the staff provided extra time to people for valid reason (completing tests, etc...).

Some nice features include being able to send messages to patrons via the system (people congregating around a computer and being loud) and PC Reservation shuts computers down at the end of the day automatically. Jim's library, Billerica, also uses PC Reservation for time management.

PC Reservation can be set to reboot after each session (this will delete usernames/passwords and help to protect patron privacy), but beware how old your machines are and how long they take to reboot.

Group Policy Editor is being used at Bernadette's library for security. Public Web Browser is another product that is similar to using the Group Policy Editor.

Thursday, May 7, 2009

19th Biennial MLA Public Relations Awards

The Public Relations Awards Ceremony honors the best public relations materials from
Massachusetts libraries, as chosen by a panel of distinguished judges.

The event was well attended and flowed efficiently, which is all that can really be asked of an award ceremony. There were many awards given in a myriad of categories, but the most rewarding part of the ceremony was the atmosphere.

As each award winner approached the stage, their pride in their profession and passion for library service was evident. After the ceremony, attendees took every opportunity to congratulate the winners; the mutual support amongst library professionals was palpable. Given the economic climate, it is especially heartening to be surrounded by such positivity.

The ceremony was presented by Co-Chairs of Massachusetts Library Association Public Relations Committee, Laurie Lessner (SAILS) and Greg Pronevitz (NEMRLS).

There were far more awards than would be reasonable to report here, but within a week MLA will post the winners of each category, photos, and a model press release for libraries who won awards on their website:
http://www.masslib.org/PRAward09

Rebecca Krznarich, Reference and Adult Services Librarian, Whitman Public Library

How the Way We Talk Can Change The Way We Work

Thursday 2:00 PM
How the Way We Talk Can Change The Way We Work
Presenters: Beth McNeil & Barbara Preece



Change is a commitment to work and an ongoing process (for everyone)...

The presenters created a Communication Toolbox (exercise) to help analyze self and environment, and to work towards sustainable change. Adapted from Kegan, Robert and Lahey, Lisa Laskow. How the way we talk can change the way we work: seven languages for transformation.

Think of the number of times people walked out of a meeting with completely different perspectives about the discussion and outcomes of the meeting, or about the assumptions that you have made based upon the events that transpired.

Attendees shared their New Year's Resolutions, work related resolutions, as examples of how we want to affect change. How do we stop complaining and move towards making changes and commitments?

Examples of complaints from the audience...how do we accept different work styles, bullying in the workplace, bringing personal expectations into the workplace, entrenchment among librarians that do not want to change, lack of acceptance of changing realities.

Pay attention to the complaints because they are about things we care about. Finding someone to complain to is a helpful release, but it does not create change.

Communication Toolbox Exercise...
Language of Blame...What is your complaint (i.e. I disagree with my director about the direction of reference services at the library)? Next, change your complaint into a statement of commitment (i.e. I am committed to a high level reference services.)

This first part shows what people care about most and to what they are most committed.

Language of Personal Responsibility...Current state (what is holding you back) - What I'm doing or not that prevents my commitment from being fully realized. Who - What individuals are involved in this process?

Competing Commitment (i.e. not fighting a losing battle) - I may also be committed to... Big Assumption (i.e. I cannot convince them of the legitimacy of my perspective) - I assume that if...

Often there is the "dreaded changing of the work flow", people are really afraid that if they change the work flow that the level of service will decline. They are resistant to change out of a commitment to what they perceive as already being a high level of service.

1st Action - I will test my assumption by (i.e. I will give them the responsibility, but they may not be experienced enough)...Outcome - What happened when I tested my assumption (i.e. I showed them how to do it, they are capable, and it is saving me time.).

Parable of the Abeleen Paradox... Four adults sitting on a porch in hot temps near Abeleen, TX. A married couple and their parents, a suggestion is made to drive to Abeleen for lunch, they go in a non-air conditioned car, have a terrible lunch, and return cranky. They then learn that none of them wanted to go in the first place, who should have communicated about this and why?

From the Audience...a greater commitment to continuing to try and make changes.

Black belt librarians: dealing with challenging patrons



More pictures are on flickr.

2-3:15 PM, Meeting Room 2, Thursday, 5/7

Warren Graham is a security professional who works with "the reality impaired".

"How to walk up to a perfect stranger and tell them to knock it off while protecting your safety" is the main topic today.

His background is in the library in Charlotte, NC. The old building, which closed in the 90s, had all sorts of security problems, including childhood assault in the bathroom. Private security firms failed so the director hired Warren.

"If you do not deny access to people who are destroying the library you are denying patrons to your regular patrons.... Just because its a public library doesn't give you license to build a fire in the middle of the floor.... Don't let the inmates run the assylum, you have a right to a safe workplace.... You deserve to be treated as the professional you are. Its not right not to feel empowered not to tolerate abuse.... It's way past time in the library world to start making patrons more responsible for their behavior."

Solid and simple is better than over-intellectualized meetings full of pontifications that go nowhere. Thick security manuals that say nothing are useless. They should be lean and simple.

Everyone has to be trained properly.

Rules have to be enforced consistently by everyone.

Everyone has to be treated the same. The same consequences have to apply to everyone.

3 things that make a security program effective:

1. Must have simple, strait forward rules for library use.

Examples of stupid rules "no prostitution", "Causing intentional alarm by indecent exposure".

One rule every library should have: Any behavior that is disruptive to library use it not allowed. This rule can replace TONS of other rules.

Problem patrons are only 1-2% of library patrons but most of these hard line behavior problems only understand a hard line.

Administration has to back up staff. There are always exceptions but that should be rare.

2. Consistency is critical - between staff, branches, everywhere.

3. Always apply rules based upon BEHAVIOR not APPEARANCE.

Be careful with loose talk around the library. People listen and observe all the time. "These street people... these banking yuppies from hell.... these Satan's spawn... that little monkey on acid - one more time and that kid's out" DON'T SAY THESE THINGS!

How to tell someone NO:

1. Approach with a confident frame of mind.

Most people comply if you approach them correctly. Its not about confrontation its about communication. Its not policing, its advising patrons as to what's not allowed in the library. Relax when you go up to a patron. Too tense and you'll over-react. Give them the benefit of the doubt.

2. Start nice and you can get tougher if you have to. You can't come on too strong and then ease off.

Whenever approach someone for the first time, usually for something minor start "I don't you didn't see the sign, but............." or "I know you didn't know, but.....". This gives the patrons an out so they don't feel like an absolute idiot. Make sure they know you're giving them the benefit of the doubt.

Stop saying sorry. Just say "I know you didn't know". Apologizing opens the topic up to conversation and conflict.

Do not be a helicopter librarian. Tell them, thank them, then move on. Check back in a few minutes to make sure things are ok. Don't just stand there and hover.

3. When you approach people, exercise prudent caution.

Blend this together with confidence. Confidently cautious and cautiously confident. Whenever telling someone NO, keep any barrier you can between you and that patron. Don't even give up chairs, floor plants, desks, book carts, any barrier is good.

Don't forget about personal space. A stressed out, upset, or disturbed person is even more sensitive about personal space. Close enough to touch is too close. Never touch anyone except in self-defense.

If someone is sleeping and you need to check on them, go up, stay on the other side of the table ad ask if the patron is ok - express concern for their health. Don't assume they are hearing impaired just because they are asleep. You don't want to startle them and give them cause to explode. If they are still asleep, lightly tap the table - but be gentle, with a head on a table it will be amplified. If you still can't wake someone up, call 911.

WHENEVER you tell someone no, do not immediately turn your back. No matter how nice they have been, you don't want to put yourself in that vulnerable of a position. Appearances mean NOTHING when it comes to trouble. Be slick about walking away - look at your watch as you walk away to keep them in the corner of their eye, turn around and scan the room as if looking towards something else, be discrete and don't come off as obviously watching them, but don't let them out of your sight until you're safely away.

4. It doesn't matter if you're telling someone no or not, whenever you discover drunk or otherwise chemically incapacitated, they need to go. Smelling booze is not the same, its when they are obviously drunk or high that its time to call 911 and for that person to go.

Regardless of outside conditions, other patrons don't want incapacitated patrons around. No one is harmless when under the influence.

5. Everyone has to tell someone NO sooner or later. Someone is going to take exception. The experienced behavior problem knows that if they can upset you they can control you. Don't let them break your mental rhythm.

Tell someone no and only three things can happen:
a. they comply
b. they leave
c. they say no they won't comply and won't leave - and you have a plan for how to deal with this as well.

6. Never argue with a patron.

A lot of people are very good at pointless arguments. Don't engage. If they keep on trying to wear you down they are being disruptive and need to leave.

Sooner or later you will be accused of some sort of bias. Everyone can come in, but everyone has to follow the same rules. The person you're saying no to could be a victim of past bias. Most of the time, they just want to throw you off. Just treat everyone the same and stay on topic. Don't respond to accusations of bias.

Teen areas are GREAT. When you want to be a destination of choice for youth, remember:
most kids are good kids
most problems with kids are caused by STAFF fears, problems, and dislikes
even big kids are still kids with kid fears and insecurities. They don't want to let people know they are afraid and say silly things to hide this.

Actively manage the room - acknowledge teens, make sure they're doing ok. Be casual and relaxed. Some kids need extra warnings but all the same, disruptive behavior is not acceptable from anyone and adults have a right to use the library as well.

7. Never go outside with a behavior problem.

The front door is the limit. Once outside people feel emboldened to do things they wouldn't consider inside. Standing just outside the doorway is ok if you need to get a license plate number for example, but stay in the doorway. Stay cool and stand guard over yourself. Do not chase thieves out of the library.

8. Before you go and correct someone's behavior, make sure you have the right person.

There's an ocean of difference between suspicion and guilt. You have to be aware of something happening. Then just keep communicating with people in house, share suspicions, be PATIENT and sooner rather than later you'll figure out what's going on.

The single most important thing to take from this session:

Awareness is the best security tool. Ultimately your safety is in your own hands.

Practice 30/30/30. For the next 30 days stop every 30 minutes and look around for 30 seconds. This will heighten your intuition and help raise your guard.

No matter how small your community, if there's one village idiot, he WILL come to your library. Be prepared. Have a plan. Your security plan is just as important as your circulation procedures.

Warren's website: www.blackbeltlibrarians.com

Q&A:

When the alarm goes off on the security system, you must respond every time. Refine your guidelines so you know how to react when you catch someone. Theft of library materials is a serious matter. Treat it as such. Say: "When the alarm goes off I just need to check. Its probably our fault and we didn't deactivate something."

When the kids go outside they all stand in the foyer and block traffic into the library. Just open the front door and go out a few feet. Its best to go with someone or have someone watch you even then.

Mo Willems


2:00-3:15 Mo Willems

Speaker: #1 New York Times Bestselling author and illustrator Mo Willems is best known for his Caldecott Honor winning picture books Don’t Let the Pigeon Drive the Bus!, Knuffle Bunny: A Cautionary Tale, and Knuffle Bunny Too: A Case of Mistaken Identity.

Mo Willems Homepage

The Mo I did not know . . .Mo was a writer for Sesame Street and won 6 Emmys. Mo is also working on a musical based on his Knuffle Bunny book. Mo, a rather dynamic speaker, started his lecture with a story. Mo did a rendition of the three little pigs. Mo stated at the end that he would never create a book around the three pigs story. The audience must create the meaning of his story.

Mo says that for a picture book to be successful it must be incomprehensible. With the three little pigs, everyone can picture what will happen and has preconceived notions of the story. Mo mixed up the story and the ending, but makes the point that he wants everyone to get out of his picture books what they want to get out of it.

Mo talks about readers not wanting a relationship with the author, but a relationship with the characters. Mo wants to make sure he is not present in the story. He wants to create an emotional placement with the characters, as in "Where the Wild Things Are" the reader does not notice the characters getting larger and larger. If you do notice, the author/illustrator has failed.

Mo also talks about manipulating the reader into the rhythm of the story by playing with the words and the length of the phrasing on each page. Mo leads into a discussion about one of the rules for his books: all of his books must have characters that can be drawn by a five year old. Mo wants children to feel like they can infringe on his copyright. Mo takes a moment to pass out paper to the audience to practice drawing like a five year old using basic shapes and concepts. Mo even makes "kiddy" noises while he draws indicating how much fun he is having, "honk, honk!" Mo draws a pigeon with everyone in the audience, imploring all to show him their picture. Mo points out the fact that every pigeon is different. Mo talks about the traditions of cartooning as a combination of English and American caricature and Japanese calligraphy.

One member of the audience asked how Mo came up with the name von hooby dooby. Mo uses the phrase for things he forgets.
Mo reflects on his third grade art teacher who threw all of his drawings away. When Mo went to high school his third grade teacher had taken a job at the high school, so Mo never took another art class. Mo got a Bachelors degree in film, but tells all that anyone can become an illustrator: it is the desire that is most important of all.
Mo explains that he got his first book published in 5 years—it was rejected by 74 million publishers. All the publishers said the book was unusual. The last publisher thought the books unusual nature was a good thing and decided to publish it. Don’t worry about getting published, work on being superlative and someone will find you.
One of the most intriguing stories Mo relates is when he was a child he wrote a letter to Charles Schulz asking if he could have his job when he dies. Mo waited for years for a response, until not long ago Charles Schulz passed away. Mo was talking to his father and mentioned, "Remember when I wrote that letter to Charles Schulz?" Mo's father responded, "Yeah, we should have sent that letter." Mo relates that it is a very Charlie Brown moment. Mo, of course, thought the letter had been sent and was disappointed to learn he waited for naught.

Mo ends his talk with the world's worst poem. Mo does a lot of traveling and reflected on a lousy ditty in the bathroom of a hotel that communicates the power of the word, however bad, even the word discourages the stealing of towels.

Here is a blog of some of Mo's doodlings: Doodle blog